Refund Policy

Tech Support & IT Services

1. Overview
   At JCMTechConnectSolutions LLC, we strive to deliver reliable, high‑quality technical support and IT services. Your satisfaction matters, and we aim to resolve issues promptly and professionally. This Refund & Returns Policy explains when refunds be issued and how service-related concerns are handled.

2. Service-Based Nature of Our Work
   Our services involve time, expertise, diagnostics, and labor. Therefore, most services are non‑refundable once work has begun. Once the work has been completed, refunds are not available. However, we do offer fair exceptions and quality guarantees outlined below.

3. Eligibility for Refunds
   Refunds be considered under the following circumstances:
   a. Service Not Delivered

• If you paid for a service that was never started or scheduled, you can request a full refund.
  b. Duplicate Payments
• If a payment was accidentally submitted twice, we will refund the duplicate charge.
  c. Inability to Resolve the Issue
  If our technician is unable to resolve the primary issue and:
• You followed all recommended steps,
• The issue is confirmed to be non‑repairable or outside our scope,
• No successful workaround or alternative solution was provided. You are eligible for a partial refund. This is minus any diagnostic or labor fees already performed.

4. Non‑Refundable Services
   The following items are not eligible for refunds:

• Completed services, including remote or onsite support
• Diagnostic fees
• Software installations or license purchases
• Subscription-based services already activated
• Training sessions already delivered
• Third‑party service or product costs
• Issues caused by user actions after service completion

5. Service Guarantee
   If you experience the same issue within 7 days of service completion, we will provide a follow‑up session at no additional cost, as long as:

• The issue is directly related to the original service
• No new hardware, software, or user‑caused changes contributed to the problem

6. How to Request a Refund
   To request a refund, contact us with:

• Your full name
• Service date
• Invoice or ticket number
• Description of the issue
• Reason for the refund request
  We will review your request within 3–5 business days and respond with the outcome.

7. Contact Information
   JCMTechConnectSolutions LLC
   Email: michaudjeanchrislot1992@gmail.com
   Phone: (530) 966‑3420
   Business Hours: Monday–Friday, 9 AM–6 PM PST